ORDER SHIPMENT
**Please Note our FREE Promotion (0$ + Shipping) Items May Take 12-20 Days to Arrive.
Please contact us for rush shipping rates and options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at hello@BarStoreUSA.com.
SHIPPING TIMES
Bar Furniture:
Handling Time:
Product ships in 1-2 Business Days
Shipping Time:
Please allow 1-5 Days for Delivery.
Apparel & Accessories:
For Small Bar Accessories (Bottle Openers, Stoppers,, etc):
Please allow 12-20 Days for Delivery.
ORDER CONFIRMATION
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 3 business days), we will process the charges and submit the order for shipment.
PRODUCT QUALITY GUARANTEE
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please contact us and send photos to hello@BarStoreUSA.com. We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.
CANCELLATIONS, REFUNDS, RETURNS
Generally, the items we carry can be returned within 30 days of receipt in like-new condition.**
Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Buyer pays return shipping.
Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).
Returns must be accompanied with an RMA number. Please contact us in order to have one generated.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.
However, it is up to the customer to REFUSE ANY DAMAGED FREIGHT shipments. If customer accepts damaged freight, a product claim may not be possible.
Free cancellation is available for orders which haven't been shipped.
Products must be returned in like-new condition up to 30 days after delivery. A 0-25% restocking fee may apply.
Please contact us regarding specific restocking fees for certain units.
Light items like Apparel & Accessories do not have a restocking fees while all furniture, heavy items, game tables, and wine coolers may be subject to one.
Customer is responsible for return shipping in all instances.
**Breezaire upgraded & modified units (including black-colored units) are individually made and therefore not eligible for returns. Please contact us if you have any additional questions concerning your Breezaire unit.
**Summit Appliance products must be in original, unopened carton to be eligible for return (Digital photographs may be requested to ensure packaging has not been opened. Opened packages will not be accepted). Merchandise must be undamaged and in new condition upon return to receive refund.
**Arctic Air product returns must be in original, unopened package and not shipped more than 30 days prior to return. Returns are accepted with a 15% restocking fee. Buyer is responsible for return shipping costs and arrangement. Credit will be given upon confirmation and inspection of returned products and once they are determined to be in proper undamaged and unopened condition.
**Lava Heat Italia product returns must be in original, unopened package and not shipped more than 30 days prior to return. Returns are accepted with a 15% restocking fee. Buyer is responsible for return shipping costs and arrangement. Credit will be given upon confirmation and inspection of returned products and once they are determined to be in proper undamaged and unopened condition.
